No, all you need is an email address. We recommend that you register for an
account to start adding pieces to your Wishlist, but, you can also place
and track orders as a guest and sign up at a time that suits you.

Simply follow the 'Forgot your password?’ link on our Sign In
page and enter your email address.
You’ll then receive an email to reset your password.

Stay informed of new arrivals, trends and exclusive promotions by entering
your email address at the bottom of our homepage. You can then manage your
email preferences under ‘My Account’.

It's easy! Here’s how:

1. Choose a category or designer from the top navigation menu or search to
explore a specific style or trend.
2. Select your desired piece and click ‘Add to bag’. Once you've added all
items, it's time to checkout under ‘Summary’.
3. Sign in to your account or, if you've not yet created one, proceed via
guest checkout.
4. Enter your address, payment method and delivery details to complete your
order. That's it – we'll confirm the order and it will be carefully
prepared and shipped to you, with updates every step of the way.

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further
information to verify your payment. Once your order is approved, we will aim to dispatch it within 2 business days.

Orders processed within Nigeria will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

We’ll be sure to keep you updated with tracking information and an estimated arrival date. please see the HELEJANÉ Delivery & Shipping Policy.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the HELEJANÉ Privacy Policy.

This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please see the HELEJANÉ Return Policy.