No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.
It's easy! Here’s how:
1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend. 2. Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’. 3. Sign in to your account or, if you've not yet created one, proceed via guest checkout. 4. Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Sure! Our friendly Customer Service Advisors are happy to assist you with this. You can also shop on our social media pages by sending message or an email.
Pricing and Payment
Prices shown on the Site are in US Dollars and are inclusive of VAT at the applicable rate. A currency converter is also available to view prices in your local currency.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
We accept payment via PAYSTACK, PAYPAL and major credit and debit cards at this time. We also welcome bank transfer for local transactions.
Orders and Shipping
After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, we will aim to dispatch it within 2 business days.
Orders processed within Nigeria will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.
We’ll be sure to keep you updated with tracking information and an estimated arrival date. please see the HELEJANÉ Delivery & Shipping Policy.
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please see the HELEJANÉ Return Policy.
We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please send an email to email@example.com or firstname.lastname@example.org for enquiries.